Welcome to the Caught Support Area
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.
Every support request is assigned a unique ticket number which you can use to track the progress and responses online.
A valid email address is required and make sure you inform us of your caught username.Support requests will be answered within 5 business days.
Complaints: We like to think we get it right all the time, every time but the truth of it is everyone gets it wrong from time to time. We can only improve on our services with valid feedback from you, our customers. If you wish to make a complaint about a service you have received, please submit a support ticket to us including as much detail from the issue you have. We will acknowledge your complaint within 1 business day and aim to resolve any issues within 5 business days.
If you are not happy with the initial outcome of your complaint, than please feel free to escalate your issue to Nominet (the .uk registry) here: http://www.nominet.org.uk/disputes/complaining-about-registrar/complaints-procedure